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Consumer rights Stories - Page 5

Global Stories

Consumer rights stories

Why 'Right to Repair' legislation could be a new lease on life for broken devices
Apple

Why 'Right to Repair' legislation could be a new lease on life for broken devices

New California legislation could give consumers the right to repair their electronic devices, challenging manufacturers' control over repairs.

By Sara Barker • 5 min read • Fri, 22nd Mar 2019
Why only 13% of shoppers trust retailers with their personal data
Data Analytics

Why only 13% of shoppers trust retailers with their personal data

Despite advancements in retail technology, only 13% of shoppers trust retailers with their personal data, Zebra Technologies' study reveals.

By Staff Writer • 2 min read • Mon, 11th Feb 2019
Mobile trader fines hit $1.56m with $330k for Mobile Shop
Commerce Commission

Mobile trader fines hit $1.56m with $330k for Mobile Shop

Auckland-based Mobile Shop pleaded guilty to 24 charges, 12 under the Fair Trading Act and 12 under the Credit Contracts and Consumer Finance Act.

By Ben Moore • 3 min read • Mon, 30th Apr 2018
Telstra extends handset warranties, Apple proves tricky
Telstra

Telstra extends handset warranties, Apple proves tricky

Telstra extends warranties to 24 months for handsets on 24 month contracts, but Apple products like the iPhone 4 are excluded, sparking ACCC concern.

By Staff Writer • 2 min read • Tue, 12th Oct 2010

Stories from Other Regions

Consumer rights stories

Commission warns Spark for misleading in-contract customers
Commerce Commission

Commission warns Spark for misleading in-contract customers

The warning follows an investigation into representations Spark made on its website and in emails in August and September 2018.

By Staff Writer • 2 min read • Thu, 23rd May 2019
Kiwis top for skin cancer rates
Ministry of Health

Kiwis top for skin cancer rates

Consumer NZ says mandatory sunscreen standards and a sunbed ban are needed after a study confirmed New Zealand leads the world in skin cancer.

By Michael Curreen • 2 min read • Thu, 23rd Aug 2018
Noel Leeming hit by nine charges of breaching consumer rights
Commerce Commission

Noel Leeming hit by nine charges of breaching consumer rights

The consumer retail, owned by The Warehouse Group, will defend the nine charges, each laid by different customers, in court at the end of May.

By Ben Moore • 2 min read • Mon, 30th Apr 2018
Vodafone gets poor reception in latest telco survey
Skinny

Vodafone gets poor reception in latest telco survey

Poor service and long wait times have left Vodafone bottom of Consumer NZ’s latest satisfaction survey for mobile and broadband customers.

By Staff Writer • 2 min read • Sun, 4th Feb 2018
Fuel market study raises pricing concerns
Power / Energy

Fuel market study raises pricing concerns

Consumers in New Zealand may be paying too much for petrol after a study found retail fuel margins have risen significantly in five years.

By Staff Writer • 3 min read • Tue, 4th Jul 2017
Some emergency kits a recipe for disaster
Civil Defence

Some emergency kits a recipe for disaster

Most pre-made emergency kits sold in New Zealand lack key items or offer poor value, Consumer NZ says after testing seven grab-bags.

By Geoff • 3 min read • Sun, 30th Apr 2017
Do Not Knock stickers to deter door-to-door sellers
Data Privacy

Do Not Knock stickers to deter door-to-door sellers

Consumer NZ fights against dodgy door-to-door sellers with nationwide campaign and free “Do Not Knock” stickers. 70% of members want them to stop calling.

By Shannon Williams • 2 min read • Tue, 4th Nov 2014