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Hospitality Stories - Page 4

UK Stories

Hospitality stories

Tesco Mobile completes 65 upgrades across Greater Manchester
Unified Communications

Tesco Mobile completes 65 upgrades across Greater Manchester

Customers in busy parts of Greater Manchester should see fewer dropped calls and faster data after 65 upgrades covering more than 14,000 postcodes.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 27th May 2026

Global Stories

Hospitality stories

AskNicely launches AI agents for customer insights
Digital Transformation

AskNicely launches AI agents for customer insights

Frontline teams at multi-location service businesses could cut dashboard churn as AskNicely's new tools automate insights and routine review replies.

By Sofiah Nichole Salivio • 4 min read • Fri, 5th Jun 2026
Cloudbeds report shows hostel bookings split by region
Artificial Intelligence

Cloudbeds report shows hostel bookings split by region

Rates are under pressure even as occupancy holds up, with dorm pricing falling 8.2% and OTA bookings dominating globally, Cloudbeds said.

By Sean Mitchell • 4 min read • Tue, 2nd Jun 2026
Airbnb adds car hires, hotels & World Cup experiences
Artificial Intelligence

Airbnb adds car hires, hotels & World Cup experiences

Travellers could now book more of a trip in one app as the platform adds hotels, car hires and World Cup activities.

By Mark Tarre • 4 min read • Fri, 22nd May 2026
Qualtrics completes USD $6.75 billion Press Ganey deal
Customer Experience

Qualtrics completes USD $6.75 billion Press Ganey deal

The expanded business will give hospitals faster patient feedback tools as pressure grows to improve care, communication and outcomes.

By Sean Mitchell • 4 min read • Tue, 19th May 2026
Deputy are shaping future of shift work administration
Digital Transformation

Deputy are shaping future of shift work administration

Managers in retail, hospitality and healthcare could save hours as the AI tool automates rosters and timesheets while flagging breaches.

By David Shilovsky • 5 min read • Mon, 18th May 2026
ITC Infotech partners LayerLens on AI testing tools
Data Protection

ITC Infotech partners LayerLens on AI testing tools

Enterprises adopting AI will get new tools to assess model behaviour as ITC Infotech adds LayerLens' Stratix platform to its testing suite.

By Sofiah Nichole Salivio • 3 min read • Thu, 14th May 2026
Quiq launches Voice AI & rebrand for customer service
Software-as-a-Service

Quiq launches Voice AI & rebrand for customer service

Businesses can now keep customer conversations seamless as Quiq adds live voice support and a new brand identity for its service platform.

By Sofiah Nichole Salivio • 4 min read • Thu, 14th May 2026
Babeltext launches AI creator marketplace Chat2Me.AI
Digital Transformation

Babeltext launches AI creator marketplace Chat2Me.AI

The Sydney company is betting creators can monetise audience demand with paid AI personas across WhatsApp, SMS and web chat.

By Sofiah Nichole Salivio • 4 min read • Tue, 12th May 2026
RingCentral expands AI receptionist to SMS & WhatsApp
Unified Communications

RingCentral expands AI receptionist to SMS & WhatsApp

The update could help smaller firms handle more customer enquiries without adding staff, as RingCentral adds SMS, WhatsApp and queue support.

By Sofiah Nichole Salivio • 4 min read • Fri, 8th May 2026

Stories from Other Regions

Hospitality stories

Xero finds New Zealand small business productivity lags
Manufacturing

Xero finds New Zealand small business productivity lags

New data show Kiwi small firms generating less per hour than peers in Australia and the UK, as rising costs squeeze margins.

By Karen Joy Bacudo • 4 min read • Thu, 18th Jun 2026
The warm-weather playbook: How small business owners turn sunny days into loyal customers
Customer Experience

The warm-weather playbook: How small business owners turn sunny days into loyal customers

Summer foot traffic gives small firms a rare chance to win loyal buyers with banners, uniforms and merch, if they act quickly.

By Erin Shea • 6 min read • Thu, 18th Jun 2026
Scaleup launches AUD $25m fourth media-for-equity fund
Fintech

Scaleup launches AUD $25m fourth media-for-equity fund

Australian consumer startups can now tap fresh advertising stock instead of cash, as Scaleup Mediafund deploys its fourth AUD $25 million vehicle.

By Mark Tarre • 3 min read • Mon, 15th Jun 2026
Square AI launched in Australia for small businesses
Data Analytics

Square AI launched in Australia for small businesses

Small firms could save hours on admin as the free assistant turns sales data into plain-language answers inside Square's platform.

By Mark Tarre • 4 min read • Wed, 20th May 2026
Australia's late business payments hit six-year high
Manufacturing

Australia's late business payments hit six-year high

Cash-flow strain is deepening as overdue invoices and tax debts rise, with smaller firms hardest hit by higher rates and costs.

By Karen Joy Bacudo • 6 min read • Wed, 20th May 2026
The Pillars marks first year with 300-member growth
Customer Experience

The Pillars marks first year with 300-member growth

More than 300 members have joined The Pillars in eight months, turning Sydney's private club into a venue for deals, partnerships and referrals.

By Sean Mitchell • 4 min read • Tue, 19th May 2026
Australian SMEs await Budget on investment & hiring
Manufacturing

Australian SMEs await Budget on investment & hiring

Many small businesses may delay investment and hiring unless the Federal Budget delivers tax relief and help with rising costs.

By Karen Joy Bacudo • 4 min read • Thu, 7th May 2026